Privacy Policy

1. Introduction

FDM Printing ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information that you provide directly to us when using our online store, including:

• Name and contact details (email address, phone number)
• Account information (username, password, profile information)
• Payment information (processed securely through Stripe - we do not store full credit card details)
• Shipping and billing addresses for order fulfillment
• Order history and purchase records
• Communication preferences and marketing consent
• Customer service inquiries and support communications

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and usage patterns through cookies and similar tracking technologies. This helps us improve your shopping experience and website functionality.

3. Use of Personal Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including payment processing and shipping
• To communicate with you about your orders, including order confirmations, shipping updates, and delivery notifications
• To manage your account and provide customer support services
• To send you marketing communications about products, promotions, and special offers (only with your explicit consent)
• To improve our website, products, and customer experience
• To detect, prevent, and address fraud, security threats, and technical issues
• To comply with legal obligations, including tax and record-keeping requirements under Australian law
• To personalize your shopping experience and recommend products you may be interested in

4. Disclosure of Personal Information

We may disclose your personal information to the following parties:

• Payment Processors: We use Stripe to process payments. Stripe receives your payment information to process transactions securely. We do not store your full credit card details.
• Shipping Providers: We share your name, address, and contact information with Australia Post and other shipping carriers to fulfill and deliver your orders.
• Cloud Hosting and IT Services: Third-party service providers who host our website and provide technical infrastructure (e.g., Supabase for authentication and database services)
• Customer Service Tools: Service providers that help us manage customer inquiries and support requests
• Legal Requirements: When required by Australian law, court order, or government regulation, including tax authorities
• Business Transfers: In connection with any merger, sale, or acquisition of our business assets
• With Your Consent: When you have explicitly consented to the disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI DSS compliant payment processors (Stripe)
• Regular security assessments and updates
• Access controls and authentication measures
• Secure hosting infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You should also take steps to protect your account, such as using a strong password and not sharing your login credentials.

6. Your Rights (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or out-of-date information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the details provided in Section 9.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience on our website. These technologies help us:

• Remember your preferences and shopping cart contents
• Keep you logged into your account
• Analyze website traffic and usage patterns to improve our services
• Provide personalized product recommendations
• Track the effectiveness of our marketing campaigns (with your consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website, such as maintaining items in your shopping cart or staying logged into your account.

8. International Data Transfers

Some of our service providers (such as Stripe for payment processing, Supabase for hosting, and cloud infrastructure providers) may store and process your information on servers located outside of Australia. By using our website and services, you consent to the transfer of your information to these facilities.

We take reasonable steps to ensure that overseas recipients of your information:

• Do not breach the Australian Privacy Principles
• Have appropriate security measures in place
• Are contractually bound to protect your information
• Only use your information for the purposes we specify

If you have concerns about international data transfers, please contact us using the details in Section 9.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.