Terms of Service

1. Acceptance of Terms

By accessing and using the FDM Printing website and services ("Service"), you accept and agree to be bound by these Terms of Service and all applicable Australian laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Service.

2. Website Use

You may use this website for lawful purposes only. When using our online store, you agree not to:

• Use the website in any way that violates Australian laws or regulations
• Attempt to gain unauthorized access to any part of the website or its systems
• Interfere with or disrupt the website's operation or security
• Use automated systems (bots, scrapers) to access the website without permission
• Copy, reproduce, or distribute any content from the website without authorization
• Transmit any viruses, malware, or harmful code

3. User Accounts

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and identification
• Accept all responsibility for activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Products and Services

FDM Printing operates as an online ecommerce store selling 3D printed products. By purchasing from our website, you acknowledge that:

• All products are sold by FDM Printing directly
• Product descriptions and images are provided for informational purposes
• We reserve the right to modify product availability, prices, and specifications
• All products are subject to availability and we may limit quantities
• We comply with all applicable Australian consumer laws, including the Australian Consumer Law (ACL)
• Products are manufactured using 3D printing technology and may have slight variations

5. Buyer Rights (Australian Consumer Law)

Under the Australian Consumer Law, you have certain rights when purchasing goods and services:

• Consumer Guarantees: Products must be of acceptable quality, fit for purpose, and match their description
• Refunds and Returns: You may be entitled to a refund, repair, or replacement if products fail to meet consumer guarantees
• Warranty Rights: Manufacturers' warranties do not replace your rights under the ACL
• False or Misleading Claims: Protection against deceptive conduct and false advertising

These rights cannot be excluded, restricted, or modified. For more information, visit the Australian Competition and Consumer Commission (ACCC) website.

6. Payment and Pricing

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable. Payment processing is handled securely through Stripe. By making a purchase, you agree to:

• Pay the full amount for any products you purchase, including shipping costs
• Provide accurate and current payment information
• Authorize us to charge your payment method for the total order amount
• Understand that prices may change without notice, but you will be charged the price displayed at the time of purchase
• Accept that payment must be completed before order processing begins
• Understand that refunds will be processed according to Australian Consumer Law requirements

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of pricing errors, product unavailability, or suspected fraudulent activity.

7. Prohibited Activities

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any Australian laws or regulations
• Provide false, misleading, or fraudulent information during registration or checkout
• Infringe upon intellectual property rights of FDM Printing or third parties
• Transmit viruses, malware, or any other harmful code
• Attempt to gain unauthorized access to any portion of the website, user accounts, or payment systems
• Interfere with or disrupt the website's operation, servers, or networks
• Use automated systems (bots, scrapers, scripts) to access or interact with the website without permission
• Reverse engineer, decompile, or attempt to extract the source code of the website

8. Intellectual Property

The website and all its content, including but not limited to text, graphics, logos, images, product designs, software, and code, are owned by FDM Printing and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not:

• Reproduce, distribute, modify, or create derivative works of any website content without our express written permission
• Use our trademarks, logos, or brand names without authorization
• Copy or scrape product images, descriptions, or other content for commercial use
• Reverse engineer or attempt to extract source code from the website

All product designs and 3D printed items sold through this website remain the intellectual property of FDM Printing unless otherwise stated.

9. Limitation of Liability

To the maximum extent permitted by Australian law:

• We provide the website and services "as is" and "as available" without warranties of any kind, except as required by law
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products
• Our total liability for any claim is limited to the amount you paid for the specific product or service giving rise to the claim
• We are not responsible for delays in delivery caused by third-party shipping providers (Australia Post)
• We are not liable for any loss or damage resulting from your failure to provide accurate delivery information

Important: Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL) that cannot be excluded, restricted, or modified. Your rights under the ACL, including consumer guarantees, always apply and take precedence over these terms where there is any conflict.

10. Dispute Resolution and Governing Law

If you have a dispute with us regarding a purchase or our services:

• Contact Us First: Please contact our support team to attempt to resolve the matter directly
• Australian Consumer Law: You have rights under the Australian Consumer Law (ACL) which cannot be excluded
• ACCC: If unresolved, you may contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or call 1300 302 502
• State/Territory Agencies: You may also seek assistance from your state or territory's consumer protection agency
• Governing Law: These terms are governed by the laws of Australia and the Australian Consumer Law
• Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of the courts of Australia

11. Account Termination

We reserve the right to terminate or suspend your account and access to our website immediately, without prior notice, if you:

• Breach any of these Terms of Service
• Engage in fraudulent, illegal, or harmful activities
• Provide false or misleading information
• Attempt to interfere with the website's operation or security

Upon termination, your right to use the website will cease immediately. We may delete your account and associated data, subject to our legal obligations to retain certain information under Australian law. Any outstanding orders will be processed according to these terms and Australian Consumer Law.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.

13. Contact Information

For questions about these Terms of Service, please contact us: